Because we provide digital IPTV subscription services, all sales are generally considered final. However, we understand that certain situations may require review.

1. General Policy

Due to the nature of digital services and instant account activation:

All subscriptions are non-refundable once activated.

We do not offer refunds for unused time or partial subscription periods.

Refunds will not be issued for user-related issues such as device incompatibility, poor internet connection, or lack of technical knowledge.

2. Eligible Refund Cases

A refund may be considered only under the following conditions:

Service does not activate after purchase

Verified technical issue from our side that cannot be resolved

Duplicate payment made by mistake

All refund requests are reviewed individually.

3. Non-Refundable Situations

Refunds will NOT be granted for:

Change of mind

Temporary service interruptions

Buffering caused by slow internet

Failure to cancel before renewal

Account suspension due to Terms violation

Incorrect device configuration

Please test compatibility before purchasing.

4. Refund Request Procedure

To request a refund, you must:

Contact us within 24–48 hours of purchase

Provide your order details and registered email

Clearly explain the issue

Send your request to:
📧 support@eternaliptv.online

Failure to provide sufficient details may delay or deny your request.

5. Processing Time

If approved:

Refunds are processed within 5–10 business days

Funds are returned via the original payment method

Processing time may vary depending on your payment provider

6. Chargebacks & Disputes

Opening a chargeback without contacting us first may result in:

Immediate account suspension

Permanent ban from future purchases

We encourage customers to contact our support team before initiating any payment dispute.

7. Policy Updates

We reserve the right to update this Refund Policy at any time.
Changes will be posted on this page with an updated revision date.